Frequently Asked Questions

Do we accept returns?

Only returns made within an 90 day window without customization or personalization will be accepted. Program terms are subject to change without notice. Returns submitted that do not have a defect, error or shipment issue will be charged the standard return fee. 

 

How do I begin a return?

Please contact Customer Service at (877) 284-8389 or email us at crewinfo@ariat.com.

 

Do we allow returns for product that is embroidered?

We do not accept returns on product that are embroidered, however if you received an embroidered product that you feel is defective, please contact Customer Service at (877) 284-8389 or email us at crewinfo@ariat.com within 14 business days of receiving your order.

 

Do we accept exchanges?

We do not accept exchanges at this time, but we would be happy to assist you in placing a new order for the items you are in need of, contact your Account Manager.

 

Can my order be delivered internationally?

We apologize, at this time we do not ship directly from the USA to other countries.

 

Do you ship to US military addresses (APO/FPO)?

We currently do not ship to APO, FPO, or DPO.

 

Where can I find Size Charts?

Size charts are located here [insert link here].

 

How can I purchase replacement laces?

We currently produce replacement laces for select products only. These are available through select local Ariat retailers. If you are unable to find our laces, please visit www.heelingtouch.com for a wide selection of generic laces.

 

Do you offer insoles? How do I get replacement insoles?

Ariat offers insoles for work boots. These insoles provide all day cushioning, pro performance, and power support. To learn more about which insoles are perfect for your work boot click here

 

I purchased my boots in the U.S. but now reside overseas, what is the process for return/repair/exchange?

Please refer to our contact information for our European headquarters and distributor in Australia for assistance.

 

How can I tell if my boots fit properly?

Pull out the footbed and place your foot from heel to toe on the footbed. If you place your thumb at the toe area and it fits comfortably, this should ensure a proper fit, allowing enough slippage in the heel.

 

How do I know if my Pull On fits correctly?

When you slide your foot into a boot, use either boot pulls to pull it on while sitting, or stand up in to the boots. A well-fitting boot should fit your heel snugly. Expect an small amount of movement (lift) in the heel as you walk, because an boot that fits properly should flex as you walk, and your heel should lift a little, but not too much. New boots will have a stiffer sole. As you break in the boot, the sole will flex to a comfortable level and most slippage should stop.

 

How do I care for my Ariat boots?

Proper care of your boots and shoes is one of the best things you can do to prolong the life of your favorite Ariat boots. We recommend the Cadillac and Kiwi brands. Please note, however, that some leather care products may alter the color of the leather and will smooth the nap of a nubuck or distressed leather. We recommend that you test a small portion of your boot, i.e. the inner ankle area, before spraying your entire boot.

 

Who is Ariat® Flame-resistant (FR) Workwear designed for?

Ariat® FR Workwear is designed for electricians and workers in the utility, oil, gas and petrochemical fields who are at risk of exposure to electric arc flashes and flash fires, which could cause severe or fatal burn injuries. Typical candidates for FR workwear include electric linemen, pipeline and refinery workers, as well as industrial electricians.

 

How does Ariat® FR Workwear help protect against burn injury?

Through the use of flame-resistant chemicals or fabric blends, Ariat® FR Workwear is designed to self-extinguish within seconds after the source of ignition is removed, which may permit the wearer to react to an accidental exposure. It is not designed to be flame proof; it is flame-resistant.

 

Can the flame-resistant chemicals be washed out?

Provided you follow garment care instructions for Ariat® FR workwear, reasonable laundering should not affect the flame-resistant properties of the fabric.

 

How can Ariat® FR workwear be distinguished from traditional Ariat Workwear?

Ariat® FR workwear is clearly identified with “Ariat FR” labels on the middle of sleeves, back necks, or on the coin pocket of denim. Product hang tags and CAT labels also help distinguish Ariat flame-resistant products.

 

What is a CAT?

A CAT is a rating for FR workwear that indicates the level of protection the garment provides. There are five CATs ranging from 0-4, with a CAT of 0 representing the least protection, and a CAT of 4 representing the most protection. The NFPA 70E consensus standard assigns these categories based on the electrical maintenance that is to be performed, and each CAT correlates to a specific range of ATPVs. For example, CAT 1 would include ATPVs equal to or greater than 4 cal/cm2 but less than 8 cal/cm2.

 

What is an ATPV?

An Arc Thermal Performance Value (ATPV) is a rating assigned to flame-resistant workwear indicating the level of protection provided. Higher-weight fabrics typically have a higher ATPV and provide increased protection (as does the layering of FR workwear). All Ariat® FR Workwear has the ATPV marked on the hang tag for easy reference.

 

What FR SAFETY RATINGS, SPECIFICATIONS AND CERTIFICATIONS does Ariat(R) FR Workwear comply with?

 

ANSI3 Compliant*

 

American National Standards Institute (ANSI) 107 – American National Standard for High- Visibility Safety Apparel and Accessories. The 360° reflective coverage of ANSI 107 Type R Class 3 compliant garments provides the highest Hi-Vis safety rating for work environments where visibility is of the highest importance.

 

*Based on independent testing

 

ASTM F1506

 

This American Society for Testing and Materials (ASTM) international specification covers the minimum design characteristics and performance requirements for occupational apparel worn by electrical workers exposed to momentary electric arc and related thermal hazards.

 

CAT Rating

 

A CAT is a rating assigned to dual hazard FR workwear that indicates the level of protection the garment provides against electrical arcs. CAT 0 represents the lowest level of rated protection and CAT 4 represents the highest level of rated protection. Most of Ariat’s FR workwear falls within CAT2 based on their ATPV ratings.

 

NFPA 70E Compliant

 

The National Fire Protection Association’s (NFPA) 70E – Standard for Electrical Safety in the Workplace establishes requirements for the protection of employees from possible exposure to workplace electrical discharge hazards.

 

*Based on independent testing

 

NFPA 2112 Compliant

 

The National Fire Protection Association’s (NFPA) 2112 – Standard on Flame-Resistant Clothing for Protection of Industrial Personnel Against Short- Duration Thermal Exposures from Fire establishes the requirement for certifying garments designed to provide protection of employees from possible flash fire hazards in the workplace.

 

*Based on independent testing

 

OSHA 29 CRF 1910.26

 

This section of the Occupational Safety and Health Administration’s (OSHA) 29 CRF 1910.269 covers the operation and maintenance of electric power generation, control, transformation, transmission and distribution lines and equipment.

 

UL®

 

UL provides safety-related certification, validation, testing, inspection, auditing, advising and training services to a wide range of clients, including manufacturers, retailers, policymakers, regulators, service companies, and consumers.

 

Can I repair my FR Workwear?

No. If you have a rip or other damage to your FR workwear, you must not use it.

 

Can I use DEET on flame-resistant workwear?

No. DEET is one of the most effective mosquito repellents on the market, but it should only be used on the skin, never on FR Workwear. For the most effective mosquito and tick protection, use DEET based repellents on skin (especially on exposed skin) and use a permethrin (the active ingredient in most lice shampoos) product washed into or applied to flame-resistant workwear. These products do not add any appreciable flammability to FR workwear and therefore do not affect its flame-resistant properties. When using permethrin in a spray form, use the WATER-BASED formulas only. Propellants are almost always flammable in this application, so the powder form washed into the workwear or the WATER-BASED spray formulas is recommended.

 

How do I care for FR workwear?

WARNING: Failure to launder garment properly can result in loss of flame-resistance properties.

 

 

•          Dry cleaning does not affect the FR properties of the fabric, but, in some cases, dry cleaning chemical residue left on the fabric could burn.*

•          Flame-resistant workwear should be laundered separately from the family wash to prevent cross contamination.

•          Washing new garments before wearing is recommended. Wash new garments separately from other garments.

•          Turn garment inside out before washing for best results.

•          Machine wash using typical home laundry detergent.

•          Liquid detergents or other products containing hydrogen peroxide should not be used.

•          Avoid starch, fabric softener or any other laundry additives such as soil release or antistatics.

•          Bleach must never be used on FR fabrics.

•          Chlorine bleach (sodium hypochlorite) and oxygen bleach (hydrogen peroxide), either alone or in combination with other chemistry must never be used.

 

Work Shirts:

  

•          Wash on Cotton/Sturdy cycle

•          Wash in Warm Water

•          Tumble Dry on Cotton Setting

•          Do not over dry the garments to avoid shrinkage

•          Iron as needed on appropriate fabric setting

 

Base Layers, Mid Layers, and Polartec® Workwear:

 

•          Wash on Gentle cycle

•          Wash in Cold Water

•          Tumble dry on Low Heat, remove promptly

•          Do not over dry the garments to avoid shrinkage

•          Iron knits as needed on appropriate fabric setting*

 

Denim:

 

•          Wash on Cotton/Sturdy cycle

•          Wash in Hot Water

•          Tumble Dry on Cotton Setting

•          Do not over dry the garments to avoid shrinkage

•          Iron as needed on appropriate fabric setting

•          * Polartec® apparel cannot be ironed nor dry cleaned.

 

Can I waterproof my boots?

You may, enhance the level of water resistance in your boots with waterproofing sprays offered by Kiwi or Scotchguard brands. Please review the product instructions before application. We would recommend that you test the spray on a small portion of your boot, like the inner ankle area, before spraying your entire boot as some of these products may alter the color of the leather and will smooth the nap of a nubuck or distressed leather.

 

Who can I contact to become an Ariat retail partner?

If you would like to establish an account with Ariat, please call our toll-free number at 1-800-899-8141. Please provide your name, address, and a phone number where an Ariat representative may contact you.

 

I am a current Ariat retail partner. Who can I contact for information?

For questions relating to orders, shipments, etc., please contact Customer Service at 1-800-899-8141.

 

How do I know if a website is selling legitimate Ariat product?

Nobody is more passionate about making sure that your Ariat product is the real deal than we are. To make sure you are receiving legitimate Ariat product shop on Ariat.com, Ariatwork.com, AriatCrew.com or click here to find an authorized retailer. If you are unsure if someone is an authorized retailer call our Customer Service team at 1-800-899-8141 and they will be able to help.

 

I bought a counterfeit product or did not get any product after my card was charged, what do I do?

We suggest starting with the company you made the purchase from. In the event they are not willing to work with you, we suggest reporting all fraud charges to your bank. You can also notify the Better Business Bureau. For future Ariat purchases, shop ariat.com or click here to find an authorized retailer.

 

Will Ariat sponsor my association or event?

Please contact us:

 

Ariat International, Inc.

Attn: Sponsorships

3242 Whipple Road

Union City, CA 94587

1.800.899.8141 x4400

  

Why are our boots made off shore?

We currently manufacture our product in several countries. All of our manufacturing facilities are held to the highest standards to ensure the utmost in quality.

 

Can't find a product on the website?

All of the products in the current season's line are shown here on our website, but you will not see past-season footwear. If you can't find something on the site, try using the Search, starting with a specific name or term. If the Search does not return the right match (or any at all), it could be that we do not make that product, or that it is not available for the season. If you find a product on the site, please visit one of our retailer partners. Please note, not all stores carry all products, so we advise you call first. To locate a dealer in your area, search by zip code or state in our Retail Locator.

 

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

 

What types of customization do you offer on your products?

Ariat Crew offers logo embroidery and personalized embroidery.

 

How can I personalize a product via Ariat Crew? What products can be embroidered?

Customization and personalization is tailored to each business account, please contact us here for more information.

 

If I have an account on Ariat.com or Ariat work, can I use that login on this site?

No. The Ariat Crew website is intended for business and/or company use and requires a verified business account to purchase. If you would like to use this site, you must register for a new account.

 

Do I need to be a business to purchase on this site? What constitutes a business?

Yes. Please contact us here for more information